Privacy Policy

infraADR ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at infraadr.com or engaging our services, you consent to the practices described in this policy.

We may collect the following types of personal information:

We do not collect sensitive information (as defined under the Privacy Act) unless you voluntarily provide it in the course of an enquiry.

• Contact information — name, email address, and phone number when you submit a contact form or book an appointment.
• Enquiry details — information you provide in messages or appointment requests, including details about your dispute or project.
• Usage data — anonymised analytics data (pages visited, time on site, referral source) collected via Google Analytics 4, only after you provide cookie consent.

We use your personal information to:

We will not use your personal information for any purpose that is unrelated to the above without your consent.

• Respond to your enquiries and contact form submissions.
• Schedule and manage appointments.
• Provide dispute resolution services you have engaged us for.
• Send service-related communications (e.g. appointment confirmations).
• Send marketing updates if you have opted in to our email list (you may unsubscribe at any time).
• Improve our website and services using aggregated, anonymised analytics.

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers — trusted third-party platforms that assist us in operating our website and delivering services (e.g. email delivery, appointment management), who are bound by confidentiality obligations.
• Google Analytics — anonymised usage data is shared with Google for website analytics purposes, subject to your cookie consent.
• Legal obligations — where required by law, court order, or regulatory authority.

All information shared with infraADR in the context of a dispute resolution engagement is treated as strictly confidential. We do not disclose the existence, nature, or outcome of any engagement without the express consent of all parties, except where required by law.

Our website uses cookies and similar tracking technologies. We use Google Analytics 4 to understand how visitors use our site. Analytics cookies are only activated after you provide consent via our cookie consent banner.

You may withdraw your consent at any time by clearing your browser cookies or adjusting your browser settings. Withdrawing consent will not affect the lawfulness of any processing carried out prior to withdrawal.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website uses HTTPS encryption for all data transmission.

While we take all reasonable precautions, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Appointment and enquiry records are retained for a period of seven years in accordance with standard professional practice.

Under the Privacy Act, you have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, incomplete, or out of date.

To make a request, please contact us at [email protected]. We will respond within 30 days.

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us at [email protected]. We will acknowledge your complaint within 5 business days and endeavour to resolve it within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date of last update noted at the top. We encourage you to review this policy periodically.

For any privacy-related questions or requests, please contact us at: